Emmons-Enterprises Pop-Up Cleanup Service Order Agreement

1.      INTRODUCTION

1.1.      All services provided by Emmons-Enterprises is subject to, and by signing the Pop-Up Cleanup Service Order Agreement; you agree to be bound by these terms and conditions.

2.      DISCLAIMER

2.1.      Emmons-Enterprises offers a pop-up cleanup service. We believe business should be conducted honestly, fairly and be subject to reasonableness. We strive to provide the highest quality of service and support. We cannot guarantee specific results for our services, but will operate under the principles state above and expect you to do the same.

3.      SERVICES

3.1.      Emmons-Enterprises will provide the following services to include but not limited to the following:

·         Remove unnecessary programs (if desired)

·         Perform disk clean up on all drives

·         Remove temporary files

·         Check browser security settings of default browser, such as Internet Explorer

·         Install and run Stinger program (To perform a one-time virus scan. This program will be removed from computer upon completion of service)

·         Install and run Ad-Aware program (scans memory, registry, hard, removable and optical drives for known datamining, aggressive advertising, and tracking components

·         Make changes to the registry for any spyware/pop-up program entries

4.      BILLING TERMS

4.1.      Pop-up cleanup service is billed at an hourly rate of $75.00. Charges will be calculated in quarter-hour increments ($18.75/quarter hour), rounded up by default, and carry a minimum one-hour charge. We may, on a case-by-case basis, choose to round down to the nearest quarter-hour.

4.2.      We will provide you with an estimate of cost for the pop-up cleanup service that you request us to do. Estimates are guaranteed to 15% accuracy. In the case that we foresee a deviation on cost of job completion beyond the above stated allowable amount, we will make every effort to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit. In the case we cannot reach you, we will continue to work until the estimate limit is reached. Once reached, we will halt work until contact is established.

5.      PAYMENT TERMS

5.1.      Full payment is due upon completion of the pop-up cleanup service. Failure to pay may result in the debt being turned over to a collections agency and reporting to the credit bureau. You will be responsible for all costs incurred by us, collection agencies, or courts incurred by litigation for failure to pay.

6.        LIABILITY

6.1.      We provide our pop-up cleanup service in en effort to fix, upgrade, or otherwise repair the computer for which you request such services. We will not intentionally harm your system. It is our goal we want to fix your computer, not damage it more. In the case of accidental damage or data to your system, further damage or data loss caused by already existing problems in your system such as viruses, misconfigured software, or hardware problems/failures, you agree to hold us, Emmons-Enterprises, and any persons associated with or involved in the work being done for you harmless from damages resulting from such problems.

7.      SUPPORT

7.1.      Customer satisfaction is of utmost importance to us. We will backup our work with support services. Free support will be provided for problems that were not resolved during the pop-up cleanup service but were not resolved. Additional support may be provided free of charge at our discretion.

8.      MISCELLANEOUS

8.1.      These terms and conditions may be modified only by a written agreement signed by you and an authorized representative of Emmons-Enterprises. You may not assign, transfer, or delegate any of your rights, duties, or obligations under the Pop-Up Cleanup Service Order Agreement without the prior written consent of Emmons-Enterprises. Any attempt by you to do so will be void. These terms and conditions will be governed by and construed in accordance with the laws of the Commonwealth of Virginia.

Estimated cost of Pop-Up Cleanup Service: $_______

I hereby agree to the above terms and authorize the above services to be performed.

Signed: _____________________________________________________ Date: ___/___/_____